Every message comes directly to our team, and we read each one personally.
A question about a piece, a size you are unsure of, a stone you want reset, or something we have never made. Write to us at hello@arca.nyc, or use the form below. You will hear back within two business days.
Thank you. Your message has reached us.
Our team reviews every message, and you will hear back within two business days.
By phone
646 494 3206, Monday to Friday, 10am to 6pm Eastern. If we do not pick up, leave a message and say when you are free, and we will call you back.
If you would rather talk it through
An appointment is a conversation with the person who will choose your stone. There is no fee and no obligation. Request one here.
An order you have already placed
Reply to your order confirmation email and it comes straight to us with your order attached. That is faster than the form, because we can see what you are asking about.
Engagement rings and bespoke
Both have their own pages, with the questions we would otherwise have to ask you. Engagement rings, or something bespoke.