Refund policy

Every ARCA piece is made to order. Nothing is cast, set or polished until you have placed your order, and each piece is built around a stone selected for it. For that reason all sales are final. We cannot accept returns or exchanges, and we cannot offer refunds on completed orders.

Before production starts

You can cancel your order, or change your ring size, at any point before your piece goes into production, at no charge. Work begins as soon as your order is placed, so tell us as soon as you know. Email hello@arca.nyc or call 646-494-3206 and we will confirm it to you in writing.

If we have made a mistake

Final sale does not mean you carry our errors. If your piece arrives and it is not what you ordered, or there is a fault in our workmanship, we will correct it or remake it at our cost, including insured shipping in both directions. You can email us within 14 days of delivery, and send photographs if you are able to.

Damage or loss in transit

Every shipment is insured and requires a signature. If the package arrives damaged, or the piece inside is damaged, keep the packaging and tell us within 3 days of delivery. We will make it right.

Sizing

Sizing is determined on a piece by piece basis. Some ARCA designs can be resized up or down, while others like NAIYA cannot be resized at all. For this reason, sizing is handled before production and we offer quarter sizes, at no additional charge.

Warranty

Our warranty is separate from this policy. We cover our own workmanship for as long as you own the piece. Our Care and Warranty page sets out what that includes and what it does not.

If we cancel

If we cannot source a stone that meets the standard we hold, or we cannot complete your piece, we will tell you and refund you in full.

Questions

hello@arca.nyc or 646-494-3206.